Refund Policy

Refund Eligibility Criteria

At carivonthylo, we understand that sometimes our expense tracking platform might not meet your specific needs. We've designed our refund policy to be fair and straightforward, giving you peace of mind when choosing our financial management solutions.

• Refund requests must be submitted within 14 days of your initial subscription purchase or upgrade

• Annual subscriptions are eligible for prorated refunds up to 30 days after purchase

• Monthly subscriptions can be cancelled anytime with no refund for partial month usage

• Enterprise accounts require written notice and may have different terms based on contract agreements

Payment Method Specific Information

Different payment methods have varying processing times and procedures. Here's what you can expect based on how you originally paid for your carivonthylo subscription.

• Credit Card refunds typically appear within 3-5 business days after processing completion

• PayPal refunds are usually instant once we process the refund from our end

• Bank transfer refunds may take 7-10 business days depending on your banking institution

• If your original payment method is no longer active, we'll work with you to arrange an alternative refund method

Special Circumstances

We recognize that sometimes unique situations arise that fall outside our standard policy framework. Our customer service team has discretionary authority to handle exceptional cases with care and consideration.

If you're experiencing financial hardship, technical issues that prevent platform usage, or other extenuating circumstances, please reach out to discuss your situation. We're committed to finding reasonable solutions that work for both parties.

For enterprise clients with custom contracts, refund terms may differ from our standard policy. Please refer to your signed agreement or contact your account manager for specific information about your refund options.

Data and Account Information

When processing refunds, we want to ensure you understand what happens to your account data and information. Your expense tracking data remains accessible during the refund review period.

After a refund is processed, your account will be downgraded to our free tier if available, or deactivated if you've requested full account closure. We recommend exporting any important financial data before initiating a refund request.

Account reactivation after a refund may require creating a new subscription, and previously deleted data cannot be recovered once the account closure process is complete.